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Accessibility

Accessibility Statement

Pursuant to EU Directive 2019/882 (European Accessibility Act) — Last updated: 25 May 2025

1. Our Commitment to Accessibility

Elegant Cyprus Services is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards. Our goal is to achieve and maintain conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as required by the European Accessibility Act (EAA) — EU Directive 2019/882, transposed into Cypriot law.

2. Conformance Status

This website is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard. We are actively working to address known issues and improve overall conformance.

Our current accessibility implementation includes:

  • Semantic HTML5 structure with appropriate heading hierarchy (H1–H6).
  • Sufficient colour contrast ratios for text and interactive elements (minimum 4.5:1 for normal text, 3:1 for large text).
  • Keyboard navigability for all interactive elements, including navigation menus, forms and buttons.
  • Descriptive alt attributes on all informative images.
  • Focus indicators visible on all interactive elements.
  • Form labels programmatically associated with their controls.
  • Language attribute set on the <html> element, updated dynamically on language switch.
  • Responsive design supporting zoom up to 200% without loss of content or functionality.
  • No content that flashes more than three times per second (seizure prevention).
  • ARIA landmarks and roles used where appropriate to aid screen reader navigation.

3. Known Limitations

Despite our best efforts, some areas of the website may not yet fully meet WCAG 2.1 Level AA requirements. Known limitations include:

  • Third-party content: some embedded third-party content (e.g., maps, social media links) may not fully conform to accessibility standards. We cannot control the accessibility of third-party services.
  • Complex data tables: some comparison tables may not have full screen reader support for all header associations. We are working to improve this.
  • PDF documents: any downloadable PDF documents may not be fully accessible. We are working to provide accessible alternatives.
  • Video content: video content, if present, may not have full captions or audio descriptions. We will add these progressively.

4. Technical Specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML5
  • CSS3 (including CSS custom properties and media queries for prefers-reduced-motion and prefers-color-scheme)
  • JavaScript (React 19)
  • WAI-ARIA 1.2

These technologies are relied upon for conformance with the accessibility standards used.

5. Assessment Approach

Elegant Cyprus Services assessed the accessibility of this website by the following approaches:

  • Self-evaluation: the website was evaluated internally against WCAG 2.1 Level AA criteria.
  • Automated testing: automated accessibility checking tools were used to identify common issues.
  • Manual testing: keyboard navigation and screen reader testing (NVDA, VoiceOver) were conducted on key user journeys.

We aim to conduct a formal third-party accessibility audit by the end of 2025 and will update this statement accordingly.

6. Feedback and Contact Information

We welcome your feedback on the accessibility of this website. If you experience accessibility barriers or have suggestions for improvement, please contact us:

Elegant Cyprus Services — Accessibility Contact
Email: info@connect4change.eu
Tel: +357 99 879136
Address: 8 Ayia Kyriakis, Peyia 8560, Paphos District, Cyprus

We aim to respond to accessibility feedback within 15 working days. If you are not satisfied with our response, you may contact the relevant enforcement body in Cyprus or in your country of residence.

7. Enforcement Procedure

If you are not satisfied with our response to an accessibility complaint, you have the right to escalate the matter to the competent national authority. In Cyprus, the relevant authority for the enforcement of the European Accessibility Act is:

Department of Labour Inspection
Ministry of Labour and Social Insurance of Cyprus
Website: www.mlsi.gov.cy

For users in other EU member states, the competent enforcement authority is the designated national body in your country of residence responsible for implementing Directive (EU) 2019/882.

8. Formal Complaints Procedure

In accordance with Article 13 of Directive (EU) 2019/882, if you wish to make a formal complaint about the accessibility of this website, please submit your complaint in writing to the address above, clearly marked "Accessibility Complaint". We will acknowledge receipt within 5 working days and provide a substantive response within 30 calendar days.

9. Compatibility with Browsers and Assistive Technologies

This website is designed to be compatible with the following assistive technologies:

  • Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS/iOS), TalkBack (Android).
  • Keyboard-only navigation.
  • Browser zoom up to 200%.
  • High contrast mode (Windows High Contrast, macOS Increase Contrast).
  • Reduced motion preference (prefers-reduced-motion CSS media query is respected).

The website is tested on the latest stable versions of Chrome, Firefox, Safari and Edge.

10. Date of This Statement

This accessibility statement was first published on 25 May 2025 and will be reviewed and updated at least annually, or whenever significant changes are made to the website.